Animatronic Monster Ice Dragon Robot，white dragon or ice dragons are said to roam is wicked and evil. He belongs to water or cold dragons. When he becomes an adult, he can control the weather. reportedly, they are far larger than the normal and are made of living ice, with eyes of pale blue crystal, vast translucent wings, and breath of cold.
- Item：Animatronic Monster Ice Dragon Robot -DRA022
- Dimension: Spinal L-6 m Horizontal L-3.5 m H-2.2 m
- Materials: Anti-rust Steel Frame +CE Approved Motors+High Density Sponge+3 – 4 Layers of Silicone+Electronic Painting+Furs / Hairs
- Production time: Basically 30 Days. If customized sculpture or color requires extra days as per design
- SHIPPING NOTICE! SUPPORT GLOBAL SHIPMENTS! All of the goods are not including shipping cost. Please contact customer service to modify the freight price. We will provide the most cost-effective transportation solution for you.
- After-sales service： 1.24/7 service 2.Warranty period 12 months 3. Lifetime maintenance online guidance and counseling.
Warranty Terms
Warranty Terms
Thank you for choosing our handcrafted props models. We are dedicated to providing products of the highest quality and craftsmanship. To support this commitment, the following warranty terms are specifically designed to ensure your satisfaction and protection regarding our handcrafted props models.
Warranty Duration:
We offer a 12-month warranty for all handcrafted props models, effective from the date of delivery.
Warranty Coverage:
This warranty covers only failures or damages directly resulting from the craftsmanship or materials under normal use conditions.
If any issues covered under this warranty arise during the warranty period, we will offer repair or replacement services at no additional cost. Replaced parts will be covered by the remaining original warranty period or for 60 days from the date of replacement, whichever is longer.
Exclusions:
The following conditions are not covered under our warranty:
Human-caused Damage: Damage or failures resulting from misuse, neglect, accidents, impact, or modifications not approved by the manufacturer. Specifically, damages caused by human actions that contradict the item's intended use or arise from deliberate damage are not covered.
Damage resulting from failure to follow care instructions, environmental damage, exposure to harsh chemicals, or damage during storage or transportation.
Normal wear and tear from regular use.
Consumables and parts that are expected to degrade over the product's life span, unless failure has occurred due to a defect in materials or workmanship.
Warranty Claim Process:
To initiate a warranty claim, please contact our customer service team with your proof of purchase, a detailed description of the issue, and any relevant photos or videos.
Our customer service team will guide you through the warranty claim process.
The product must be sent to our designated repair center. The customer is responsible for the initial shipping cost, and we will cover the return shipping if the claim is verified.
Upon verification of the defect or failure being under warranty, we shall proceed with the repair or replacement.
Additional Information:
This warranty is applicable only to the original purchaser of the product and cannot be transferred.
This warranty is valid only for handcrafted props models purchased from authorized dealers.
Your satisfaction is our utmost concern. Should you have any inquiries or require further assistance, please do not hesitate to reach out to our customer service department.
We appreciate your trust in our craftsmanship and look forward to providing you with products that exceed your expectations.
Sincerely,
Product No-Return Policy
Product No-Return Policy
- No-Return Policy: Thank you for choosing our product service. Because all our prop models are customized products. To ensure your purchasing experience is as enjoyable and smooth as possible, we would like to explain our no-return policy for our products Each custom product is tailored to your specific requirements and preferences. Once produced, they cannot be resold to another customer.Given the unique nature of custom products, once production has begun, we cannot accept returns or exchanges. We encourage you to carefully confirm all details, including design, size, and any other customization options, before placing your order.
- Quality Guarantee: While custom products are not eligible for returns or exchanges, we commit to stringent quality control on all our products. Should your custom product have any quality issues or not match the details confirmed in your order, we promise to provide appropriate remedies, including, but not limited to, correcting the mistake or remaking the product.
- Exception Handling: In cases where issues are due to our error, such as product damage, quality defects, or significant discrepancies from your order, we will take responsibility to resolve these issues, ensuring your rights are protected.
- Customer Service: If you have any questions or need assistance after receiving your product, please contact our customer service team immediately. We promise to do our utmost to ensure you are satisfied with your custom product.